Users Guide

3. Click Next.
The Install Wizard Completed window is displayed.
4. Click Finish.
The SupportAssist Setup Wizard is displayed in a new browser window.
NOTE: You must complete all applicable steps in the SupportAssist Setup Wizard before you can use SupportAssist.
Upgrading SupportAssist using the OpenManage Essentials
installer package
To upgrade:
1. Double-click the OpenManage Essentials executable file.
The Dell OpenManage Install window is displayed.
NOTE: If SupportAssist is already installed on the system, by default, the Dell SupportAssist option is selected and
grayed out.
2. Click Install.
The Welcome to Dell SupportAssist Installer window is displayed.
3. If the Proxy Settings window is displayed, provide the following:
a. In the Server Address field, type the proxy server address or name.
b. In the Port field, type the proxy port number.
NOTE: If the proxy server credentials are not provided, SupportAssist connects to the proxy server as an
anonymous user.
c. If the proxy server requires authentication, select Proxy requires authentication, and then provide the following
information in the corresponding fields:
● Username — The user name must contain one or more printable characters, and must not exceed 104 characters.
● Password — The password must contain one or more printable characters, and must not exceed 127 characters.
● Confirm Password — Reenter the password. The password must match with the one provided in the Password
field.
d. Click Next.
The proxy settings are validated. If the validation is unsuccessful, verify the proxy settings and try again or contact your
network administrator for assistance.
e. On the Validation Successful dialog box, click OK.
The Installation Completed window is displayed.
4. Click Finish.
The SupportAssist Setup Wizard is displayed in a new browser window.
NOTE:
If you also upgraded OpenManage Essentials, you must run discovery and inventory of all existing discovery
ranges in OpenManage Essentials.
NOTE: You must complete all applicable steps in the SupportAssist Setup Wizard before you can use SupportAssist.
Setting up SupportAssist after an upgrade
The SupportAssist Setup Wizard guides you through updating the registration details and connecting to OpenManage
Essentials. The wizard opens in a new web browser window when you click Finish on the SupportAssist Installation
Completed window. The wizard is also displayed when you start SupportAssist, if you have not completed the applicable steps
in the wizard earlier. After upgrading SupportAssist, the Cases page is displayed in a new browser window. The supported
devices that you have discovered in OpenManage Essentials are displayed in the Devices page.
Uninstalling SupportAssist
To uninstall:
16
Installing, upgrading, and uninstalling SupportAssist