Users Guide

Installing, upgrading, and uninstalling

SupportAssist

The following sections provide information about installing, upgrading, and uninstalling SupportAssist.

Topics:

• Prerequisites

• Minimum requirements

• Installing SupportAssist

• Upgrading SupportAssist

• Uninstalling SupportAssist

Prerequisites

The following are the prerequisites:

● Dell OpenManage Essentials version 2.2 or earlier should be installed in your device.

● Dell PowerEdge servers running Dell OpenManage Essentials version 2.2

● Familiarity with OpenManage Essentials installation, configuration, and operation

For more information about installing, configuring, and using OpenManage Essentials, see the appropriate Dell OpenManage

Essentials User’s Guide and Dell OpenManage Essentials Release Notes at Dell.com/OpenManageManuals.

Minimum requirements

This section provides the minimum requirements for SupportAssist to provide proactive support for Dell devices.

NOTE:

For information about SNMP configuration, firewall settings, web services, supported ports and protocols specific

to your environment, see the Dell SupportAssist Version 2.2 Quick Start Guide and the Dell OpenManage Essentials User’s

Guide at Dell.com/OpenManageManuals.

Related references

Software requirements on page 10

Hardware requirements on page 11

Network requirements on page 11

Software requirements

The following are the minimum required software configurations:

● Dell OpenManage Essentials version 2.2.

● Optional: Dell OpenManage Server Administrator (OMSA) installed and operational on all managed PowerEdge servers.

NOTE:

OMSA is required for monitoring Dell PowerEdge servers only if you discover the servers using the operating

system IP address. OMSA is not required to monitor Dell PowerEdge 12th generation or later servers if you discover the

server using the iDRAC IP address.

● SNMP agent must be enabled on all managed PowerEdge servers, EqualLogic, PowerVault, iDRAC, CMC, Networking

(previously Force10 and PowerConnect), PowerEdge VRTX, and PowerEdge FX2 devices for OpenManage Essentials

discovery.

10 Installing, upgrading, and uninstalling SupportAssist