Users Guide

查看设备资源清册.............................................................................................................................................................26
筛选显示的数据................................................................................................................................................................. 27
筛选选项........................................................................................................................................................................ 27
从显示的数据中移除筛选器............................................................................................................................................27
对显示的数据进行排序.................................................................................................................................................... 27
设备分组.............................................................................................................................................................................. 28
查看设备组....................................................................................................................................................................28
创建设备组....................................................................................................................................................................28
管理设备组中的设备...................................................................................................................................................29
管理设备组的凭据....................................................................................................................................................... 29
查看和更新设备组的联系人信息............................................................................................................................. 30
编辑设备组详细信息...................................................................................................................................................30
删除设备组.....................................................................................................................................................................31
SupportAssist 使用的设备凭据.......................................................................................................................................31
配置系统凭据...................................................................................................................................................................... 31
自动更新.............................................................................................................................................................................. 32
启用自动更新................................................................................................................................................................32
配置代理服务器设置.........................................................................................................................................................32
确认通过代理服务器的连接............................................................................................................................................33
选择接收或不接收 ProSupport Plus 服务器建议报告电子邮件.............................................................................33
配置电子邮件通知设置.................................................................................................................................................... 34
将 SupportAssist 设置为维护模式................................................................................................................................ 34
支持 Dell OEM 服务器......................................................................................................................................................35
查看和更新联系信息........................................................................................................................................................ 35
访问和查看日志................................................................................................................................................................. 35
访问并查看系统日志收集................................................................................................................................................36
查看 SupportAssist 产品信息.........................................................................................................................................36
查看支持信息..................................................................................................................................................................... 36
访问上下文相关帮助.........................................................................................................................................................37
Chapter 4: 故障排除..................................................................................................................... 38
安装 SupportAssist........................................................................................................................................................... 38
注册问题.............................................................................................................................................................................. 38
Ensuring successful communication between the SupportAssist application and the SupportAssist
server............................................................................................................................................................................... 38
验证服务器证书........................................................................................................................................................... 39
Verifying the installation of the collection components...........................................................................................39
启动 SupportAssist........................................................................................................................................................... 39
服务...................................................................................................................................................................................... 40
收集错误..............................................................................................................................................................................40
收集上载错误...................................................................................................................................................................... 41
安全性................................................................................................................................................................................... 41
SSL 连接故障故障排除.....................................................................................................................................................41
导出根证书.....................................................................................................................................................................41
安装根证书....................................................................................................................................................................42
服务合约.............................................................................................................................................................................. 43
服务合约警告................................................................................................................................................................43
服务合约类型为未知...................................................................................................................................................43
服务标签警告..................................................................................................................................................................... 43
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