Support Matrix

ManualsBrandsDell ManualsAnalyticsSupportAssist for Dell OpenManage Essentials

** SupportAssist monitors this device only if it is discovered in OpenManage Essentials with the operating system IP address

(in-band).

NOTE: ProSupport Plus Recommendation Reports will be available for managed nodes discovered either in-band or out-of-

band.

NOTE: SupportAssist can also monitor Dell OEM-ready 12th and 13th generation servers.

NOTE: Predictive case creation is only supported for hard-drives, backplanes, and expanders of Dell's 12th and 13th

generation of PowerEdge servers that have PowerEdge RAID Controller (PERC) Series 5 to 9.

Supported Integrated Dell Remote Access Controllers (iDRAC)

Table 2. iDRAC

Model Monitoring and case

creation

Automatic data

collection

ProSupport Plus

Configuration Report

ProSupport Plus

Recommendation

Reports

iDRAC7 Yes Yes Yes Yes

iDRAC8 Yes Yes Yes Yes

Supported Dell chassis

Table 3. Chassis

Model Monitoring and case

creation

Automatic data

collection

ProSupport Plus

Configuration

Reports

ProSupport Plus

Recommendation

Reports

PowerEdge M1000e Yes Yes No No

PowerEdge VRTX Yes Yes No No

PowerEdge FX2 Yes Yes Yes Yes

Supported Dell Storage (previously EqualLogic) devices

NOTE:

SupportAssist does not create a support case if only a single hard-drive failure occurs on EqualLogic storage

devices.

Table 4. Storage devices

Model Monitoring and case

creation

Automatic data

collection

ProSupport Plus

Configuration

Reports

ProSupport Plus

Recommendation

Reports

EqualLogic PS arrays

with attached Fluid File

System (FluidFS)

Yes Yes Yes Yes

PS4100E Yes Yes Yes Yes

PS4100XV 3.5 Yes Yes Yes Yes

PS4110E Yes Yes Yes Yes

PS4110 XV 3.5 Yes Yes Yes Yes

PS6100E Yes Yes Yes Yes

PS6100S Yes Yes Yes Yes

PS6100X Yes Yes Yes Yes

6 Introduction