Support Matrix

Minimum hardware requirements
The following are the minimum recommended hardware configurations:
Table 9. Minimum hardware requirements
Hardware Small deployments Medium deployments Large deployments
Number of managed systems Up to 100 devices Up to 500 500 to 2000
Processor 4 cores (1.8 GHz minimum) 6 cores (1.8 GHz minimum) 10 cores (1.8 GHz minimum)
Memory (RAM) 6 GB 8 GB 10 GB
Hard drive
NOTE: If SupportAssist is
configured to collect the
system logs at regular
intervals, additional hard-
drive space is required.
The hard-drive space
required can be
determined as 10 MB x
number of managed
devices.
6 GB 6 GB 10 GB
Software requirements
The following are the required software configurations:
● Dell OpenManage Essentials version 2.1.
● Optional: Dell OpenManage Server Administrator (OMSA) installed and operational on all managed PowerEdge servers.
NOTE:
OMSA is required for monitoring Dell PowerEdge servers only if you discover the servers using the operating
system IP address. OMSA is not required to monitor Dell PowerEdge 12th generation or later servers if you discover the
server using the iDRAC IP address.
● SNMP agent must be enabled on all managed PowerEdge servers, Storage (previously EqualLogic and PowerVault), iDRAC,
CMC, Networking (previously Force10 and PowerConnect), and PowerEdge VRTX devices for OpenManage Essentials
discovery.
● All managed PowerEdge servers, Storage (previously EqualLogic and PowerVault), iDRAC, CMC, Networking (previously
Force10 and PowerConnect), and PowerEdge VRTX devices must be configured to send SNMP traps to the OpenManage
Essentials server.
● All managed PowerEdge servers, Storage (previously EqualLogic and PowerVault), iDRAC, CMC, Networking (previously
Force10 and PowerConnect), and PowerEdge VRTX devices must be discovered, categorized, and inventoried by the
OpenManage Essentials server.
NOTE:
For monitoring Dell Storage (previously EqualLogic storage arrays) in SupportAssist, you must
discover the EqualLogic storage arrays in OpenManage Essentials using the Group Management IP or Storage
Group IP.
● PowerVault Modular Disk Storage Manager (MDSM) must be installed on the OpenManage Essentials server to support
Storage (previously PowerVault MD Series arrays).
● A trust relationship must exist between the domains of the management server and the managed nodes.
● Microsoft .Net Framework 4.5
● Microsoft ASP.Net
● IIS 7.x or 8.x
● Web browser – Internet Explorer 9, 10, or 11; Mozilla Firefox 22 or 23; supported only on Windows-based operating systems.
Supported Dell collection components
The following collection tools are installed automatically in the background after the installation of SupportAssist:
Introduction
11