Release Notes

Resolution:
Install Dell PowerVault Modular Disk Storage Manager (MDSM) on the OME server to
enable SupportAssist to collect troubleshooting information from PowerVault MD
Series storage arrays.
Issue 15
Description:
The following sequence can result in system log collection components not running
on a managed device that has an open case:
1. A support case is created for a device.
2. The SupportAssist collection component is invoked on the device.
3. The case is resolved and closed.
4. Within 24 hours, another support case is created for the same device.
5. The device goes down, or connectivity to it is interrupted.
6. The SupportAssist collection component fails to run.
7. Log files indicate that troubleshooting data was gathered from the device within
the past 24 hours, from the previous support case.
Resolution:
If back up and connectivity is reestablished to the device, SupportAssist collection
components will run within 24 hours, or earlier if a new case is created for the same
device.
Issue 16
Description:
The following sequence can result in Dell SupportAssist collection component not
running on a managed device even if a critical alert is triggered:
1. A support case is created for a critical alert on a device.
2. The SupportAssist collection component is executed, the diagnostic result are
sent to Dell.
3. The case is successfully resolved and the case is closed.
4. The same device triggers another critical alert within 24 hours of resolution of
the previous case.
5. A support case is created for the alert, but the collection component is not
invoked on the device.
Resolution:
Select the device in the device inventory page and click Send System Log.
Versions affected:
1.1 or later