Release Notes

Issue 12
Description:
The SupportAssist Installer is unable to start the WCF service in port 80 if another
application is running on this port.
Resolution:
SupportAssist is hosted on port 9399. Ensure that no other application is running on
this port.
Issue 13
Description:
If the OpenManage Essentials database target is changed from remote to local or vice
versa, SupportAssist displays the following message:
There is a problem with the Dell SupportAssist Service. Please restart the service and
try again.
Resolution:
Restart the Dell SupportAssist windows service:
1. Click Start-> Run. The Run dialog box is displayed.
2. In the Open box, type services.msc, and click OK. The Services window is
displayed.
3. Right-click the Dell SupportAssist Service, and click Stop.
4. Right-click the Dell SupportAssist Service, and click Start.
Issue 14
Description:
SupportAssist cannot collect troubleshooting information from managed PowerVault
MD Series storage arrays unless Dell PowerVault Modular Disk Storage Manager (MDSM)
is installed on the OME server. In addition, a message similar to the following will
appear in the log-file.txt log file:
{*********************************************************
Collection for PowerVault MD Series
*********************************************************
***************************************************
Starting validation for PowerVault MD Series
***************************************************
Verifying SMcli Path
The system cannot find SMcli
ERROR : 400 :SMcli is not installed on the MS
Validation failed for the host 192.168.1.5
Unable to perform collection
}