Release Notes

Issue 9
Description:
The following sequence of steps results in Dell PowerEdge VRTX devices being
displayed as iDRAC7 in SupportAssist:
 Install OpenManage Essentials version 1.1 and SupportAssist version 1.1.1
 Upgrade OpenManage Essentials to version 1.2
 In OpenManage Essentials, discover the PowerEdge VRTX devices.
 Upgrade SupportAssist to version 1.2.
Resolution:
After upgrading SupportAssist to version 1.2 or later, in OpenManage Essentials:
1. Remove the PowerEdge VRTX devices
2. Discover the PowerEdge VRTX devices again.
Versions affected:
SupportAssist version 1.2 or later
Issue 10
Description:
SupportAssist functionality does not work as expected after changing the system time
zone.
Resolution:
Restart the Dell SupportAssist windows service after the system time zone is changed:
1. Click Start-> Run.
The Run dialog box is displayed.
2. In the Open box, type services.msc, and click OK.
The Services window is displayed.
3. Right-click the Dell SupportAssist Service, and click Stop.
4. Right-click the Dell SupportAssist Service, and click Start.
Versions affected:
SupportAssist version 1.2 or later
Issue 11
Description:
Installation of SupportAssist fails with following message:
Error 1923: Service Dell SupportAssist Service could not be installed.
Resolution:
Restart the system and try installing SupportAssist again.
Versions affected:
SupportAssist version 1.2 or later