Release Notes

Known Issues
Issue 1
Description
If the system running SupportAssist is discovered using a loopback IP address,
collection and upload of system information from the system are unsuccessful.
Resolution:
None
Version affected:
All
Issue 2
Description:
In some instances, the expand or collapse feature of device groups does not work as
expected.
Resolution:
None
Version affected:
2.0 or later
Issue 3
Description:
If the device names of devices are similar:
 Validation of device status occurs only on one of the devices.
 An alert generated from one of the devices results in support case creation for
all devices with the same name.
Resolution:
Make sure that device names are unique.
Version affected:
2.0 or later
Issue 4
Description:
During the uninstallation of SupportAssist, Error 1306 may be displayed.
Resolution:
If Error 1306 is displayed, wait for about 2 minutes and click Retry on the error dialog
box.
Version affected:
All