Release Notes

Inactive SupportAssist account email notification:
A SupportAssist account is determined as inactive in the following scenarios:
 SupportAssist is not monitoring any devices
 No communication exists between the SupportAssist application and the
SupportAssist server hosted by Dell.
You will receive an email stating that your SupportAssist account is inactive if:
 You are using SupportAssist for OpenManage Essentials version 1.2.1 or later.
 The duration of inactivity is 30 days or more.
If you need assistance with using the SupportAssist application, you may send an email
to [e-mail]. You can also refer to the SupportAssist User's Guide and
Quick Start Guide at Dell.com/ServiceabilityTools to get started with SupportAssist.
Uninstallation
To uninstall Dell SupportAssist:
 On the OpenManage Essentials server, click Start-> Control Panel-> Programs
and Features. The Programs and Features window is displayed.
 Select Dell SupportAssist, and then click Change. The Welcome to the Install
Wizard For SupportAssist window is displayed.
 Click Next. The Program Maintenance window is displayed.
 Select Remove and click Next. The SupportAssist feedback window is displayed.
 Select an appropriate reason from the Select an option drop-down list, provide
your comments, and click Next.
 Click Remove. The Uninstalling SupportAssist window is displayed.
 Click Finish.
SupportAssist and the associated collection components are now uninstalled from the
management server running OpenManage Essentials.
Contacting Dell
Note: If you do not have an active Internet connection, you can find contact
information on your purchase invoice, packing slip, bill, or Dell product catalog.
Dell provides several online and telephone-based support and service options.
Availability varies by country and product, and some services may not be available in
your area. To contact Dell for sales, technical support, or customer service issues: