Release Notes

 Other requirements:
o Web browser – Internet Explorer 9, 10, or 11
Mozilla Firefox 22 or 23; supported only on Windows-based operating
systems.
NOTE: Transport Layer Security (TLS) version 1.0 or later must be enabled on
the web browser
o Microsoft .NET Framework 4.5
o Microsoft ASP.Net
o IIS 7.x or 8.x
o Internet connection – standard GbE network
The following are the minimum recommended hardware configurations:
Hardware
Small Deployments
Medium
Deployments
Large Deployments
Number of managed
systems
Up to 100
Up to 500
500 to 2000
Processor
4 cores
(1.8 GHz minimum)
6 cores
(1.8 GHz minimum)
10 cores
(1.8 GHz minimum)
Memory
6 GB or 8 GB
8 GB
10 GB
Hard drive
6 GB
6 GB
10 GB
NOTE: If SupportAssist is configured to generate the system log collection at regular
intervals, additional hard drive space is required. The hard drive space required can be
determined as 10 MB x number of devices.
NOTE: For information about the SNMP configuration, firewall settings, web services,
supported ports and protocols specific to your environment, see the Dell OpenManage
Essentials User’s Guide or see the Dell SupportAssist Quick Setup Guide at
Dell.com/ServiceabilityTools.
NOTE: The recommended screen resolution for optimal viewing of the SupportAssist
dashboard is 1280 x 1024 or higher.
Installation Instructions
To install SupportAssist:
1. On the management server, right-click the SupportAssist installer package, and
select Run as administrator.
2. On the Welcome to Dell SupportAssist window, read the terms, and click I Agree.
3. Read the software license agreement, select I accept the terms in the license
agreement, and then click Next.
4. In the Ready to Install the Program window, click Install.