Dell SupportAssist Version 2.
Release Notes Dell SupportAssist Version 2.1 for Dell OpenManage Essentials Dell SupportAssist collects information about your computer hardware and software, and automatically creates support cases when issues arise. This helps Dell to provide you an enhanced, personalized, and efficient support experience. Dell uses this data to help solve common problems and design and market the products and services features you use most. Version: 2.1 Release Date: September 2015 Previous Version: 2.0.
Dell PowerVault NX storage servers Dell PowerVault MD storage arrays Dell EqualLogic SAN devices Dell Networking switches (previously Force10 and PowerConnect) Dell PowerEdge M1000e Blade Enclosure Dell PowerEdge VRTX OEM device support NOTE: SupportAssist provides limited support for Dell Networking (previously PowerConnect) stacked configurations.
Known Issues Issue 1 Description If the system running SupportAssist is discovered using a loopback IP address, collection and upload of system information from the system are unsuccessful. Resolution: None Version affected: All Issue 2 Description: In some instances, the expand or collapse feature of device groups does not work as expected. Resolution: None Version affected: 2.
Issue 5 Description: If the Dell SupportAssist Service is restarted manually, the device status displayed in the Status column of the Device Inventory does not change until the collection component is invoked on the device again. [3360] Resolution: No user action required. Version affected: 2.0 or later Issue 6 Description: If the credentials for a device type is configured incorrectly, the device inventory may display an unknown status for some of the affected devices.
Issue 9 Description: The following sequence of steps results in Dell PowerEdge VRTX devices being displayed as iDRAC7 in SupportAssist: Install OpenManage Essentials version 1.1 and SupportAssist version 1.1.1 Upgrade OpenManage Essentials to version 1.2 In OpenManage Essentials, discover the PowerEdge VRTX devices. Upgrade SupportAssist to version 1.2. Resolution: After upgrading SupportAssist to version 1.2 or later, in OpenManage Essentials: 1. Remove the PowerEdge VRTX devices 2.
Issue 12 Description: The SupportAssist Installer is unable to start the WCF service in port 80 if another application is running on this port. Resolution: SupportAssist is hosted on port 9399. Ensure that no other application is running on this port. Issue 13 Description: If the OpenManage Essentials database target is changed from remote to local or vice versa, SupportAssist displays the following message: There is a problem with the Dell SupportAssist Service. Please restart the service and try again.
Resolution: Install Dell PowerVault Modular Disk Storage Manager (MDSM) on the OME server to enable SupportAssist to collect troubleshooting information from PowerVault MD Series storage arrays. Issue 15 Description: The following sequence can result in system log collection components not running on a managed device that has an open case: 1. A support case is created for a device. 2. The SupportAssist collection component is invoked on the device. 3. The case is resolved and closed. 4.
Issue 17 Description: On Groups page, Cancel and Save button gets misaligned when the table columns are altered. The sequence to recreate this issue: 1. Create a new group. 2. Click on group tab. 3. Select a group and click on manage devices. 4. Just expand any column like Service Tag. Resolution: Refresh the screen. Jira Id: PHOME-3619 Versions affected: 2.1 Issue 18 Description: Auto-update log file is retained in C:\ProgramData\SupportAssist even after uninstalling SupportAssist for OpenManege Essentials
Versions affected: 2.0 or later Limitations Only 100 devices can be added to a device group. [3380] SupportAssist is not compliant with the Federal Information Processing Standard (FIPS). Users cannot adjust the alert flood level required to automatically enter Maintenance Mode. [363] Versions affected: All Dell SupportAssist does not allow the primary or secondary contact to opt out of receiving emails individually.
Installation Prerequisites The following are the prerequisites: Servers running Dell OpenManage Essentials version 2.1. Familiarity with OpenManage Essentials installation, configuration, and operation NOTE: For more information about installing, configuring, and using OpenManage Essentials, see the latest Dell OpenManage Essentials User’s Guide and Dell OpenManage Essentials Release Notes at Dell.com/support/manuals.
Other requirements: o Web browser – Internet Explorer 9, 10, or 11 Mozilla Firefox 22 or 23; supported only on Windows-based operating systems. NOTE: Transport Layer Security (TLS) version 1.0 or later must be enabled on the web browser o Microsoft .NET Framework 4.5 o Microsoft ASP.Net o IIS 7.x or 8.
5. In the Installation Wizard Completed window, click Finish. NOTE: The following SupportAssist collection components are installed automatically when you complete the steps in the SupportAssist setup Wizard: Dell System E-Support Tool (DSET) version 3.7 Dell Lasso version 4.7.1 NOTE: For information on getting started with SupportAssist in your environment, see the Dell SupportAssist Version 2.1 for Dell Open Manage Essentials Quick Start Guide at Dell.com/ServiceabilityTools.
Inactive SupportAssist account email notification: A SupportAssist account is determined as inactive in the following scenarios: SupportAssist is not monitoring any devices No communication exists between the SupportAssist application and the SupportAssist server hosted by Dell. You will receive an email stating that your SupportAssist account is inactive if: You are using SupportAssist for OpenManage Essentials version 1.2.1 or later. The duration of inactivity is 30 days or more.
1. Visit www.dell.com/support. 2. Select your support category. 3. Verify your country or region in the Choose a Country/Region drop-down menu at the top of page. 4. Select the appropriate service or support link based on your need. For information about documentation support: 1. Go to Dell.com/support/manuals. 2. In the Tell us about your Dell system section, under No, select Choose from a list of all Dell products and click Continue. 3.
