Users Guide

SupportAssist Recovery Assistant
NOTE: SupportAssist Recovery Assistant is available only on certain systems. For the list of systems where SupportAssist
Recovery Assistant is available, see the Dell SupportAssist OS Recovery Support Matrix at https://www.dell.com/
serviceabilitytools.
SupportAssist Recovery Assistant is automatically launched when you restart your computer after you reset your computer
using the Reset and update option. The SupportAssist Recovery Assistant helps you to perform the following tasks:
● Windows Update—download and install Windows operating system updates available for your computer.
● Dell Update—install the updates available for the software included with the computer.
● My Dell Apps—view the applications and features available on your computer.
● Restore Data—restore system files and settings from a backup.
When SupportAssist Recovery Assistant is launched, click Launch and follow the instructions to start Windows update and Dell
update. If some firmware or BIOS updates need the computer to restart, the Reboot Now option is displayed.
NOTE: SupportAssist Recovery Assistant installs only the basic drivers. If you want to install any additional drivers, you
must install them separately.
NOTE: SupportAssist Recovery supports simultaneous download of multiple files but does not display information about the
progress of the download.
To restore data using the SupportAssist Recovery Assistant, see Restore data by using SupportAssist Recovery Assistant on
page 20.
Restore data by using SupportAssist Recovery Assistant
Prerequisites
● Your computer must be connected to a power outlet.
● You should have a backup of your data in an external storage device if your files were not backed up on the local hard disk of
your computer.
● You must have restarted your computer after resetting your computer using the Reset and update option and the
SupportAssist Recovery Assistant must have finished updating Dell drivers and other software updates.
NOTE:
Restoring data by using SupportAssist Recovery Assistant is supported only on certain Dell systems. For the list of
systems where this feature is available, see the Dell SupportAssist OS Recovery Support Matrix at https://www.dell.com/
serviceabilitytools.
About this task
After you reset your computer using the Reset and update option, you can restore your data from the external storage device
by using the SupportAssist Recovery Assistant.
Steps
1. Click Restore in SupportAssist Recovery Assistant.
The Restore Data page is displayed.
2. If you backed up your data on an external storage device, connect the external storage device to your computer and follow
the steps given below. If your data was backed up on the local hard disk of your computer, skip steps 3, 4, and 5.
3. Click Browse next to Select archive.
4. Go to the external device folder where the files and folders are backed up, select that folder, and then click OK.
The contents of the selected folder are displayed.
5. Depending on your requirement, perform one of the following:
● To restore all the files, click Select All.
● To restore specific files, scroll through the list of the files and select the files that you want to restore.
6. Click Browse next to Select a destination.
7. Go to the folder on the local drive where you want to save the files, select that folder, and then click OK.
8. Click Extract.
20
Resetting and updating your computer