Release Notes

Service does not start automatically
Description If you cancel the SupportAssist uninstallation process while it is in progress, the Dell SupportAssist for
Business PCs service does not start automatically.
Workaround Start the Dell SupportAssist service manually. To start the service manually, perform the following steps:
1. Press the Windows and R key, type services.msc in the search box, and then click Enter.
2. Right-click Dell SupportAssist for Business PCs, and click Start.
Tracking number SACB-1018
Versions affected 1.5.0 and later
Limitations
● SupportAssist is not supported on virtual machines.
● SupportAssist does not automatically perform diagnostic tests on components that require user intervention.
● PC insights is available for systems running Windows 10 operating system. For systems running Windows 8, the functionality
may not work as expected.
● SupportAssist does not support remote management of PCs using Remote Desktop Protocol (RDP).
● SupportAssist does not support Transport Layer Security (TLS) versions—1.0 and 1.1.
Resources
This section provides information about the documentation resources and other useful links that provide more information about
SupportAssist for business PCs.
Table 2. Resources
For more information about See Available at
Configuring and deploying SupportAssist
on PCs running Windows operating
system and using TechDirect to manage
your PCs running SupportAssist for
business PCs
SupportAssist for Business PCs with
Windows OS Administrator Guide
SupportAssist for Business PCs Manuals
and Documents
Frequently asked questions and answers
about SupportAssist for business PCs
SupportAssist for Business PCs with
Windows OS Frequently Asked
Questions
Data collected from various components
of your system
SupportAssist for Business PCs with
Windows OS Reportable Items
Summary of recent changes,
enhancements, known issues, and
limitations in the release
SupportAssist for Business PCs with
Windows OS Release Notes
Using SupportAssist that is configured
and deployed on your system by your
administrator
SupportAssist for Business PCs with
Windows OS User's Guide
Enrolling your organization, managing
SupportAssist alerts, and parts dispatch
requests in TechDirect.
TechDirect home page https://www.techdirect.com
SupportAssist benefits and features SupportAssist marketing page https://www.dell.com/supportassist
SupportAssist for PCs peer-to-peer
questions and discussions
SupportAssist Community page Dell SupportAssist Community
6 Release Summary