Release Notes

Installed BIOS updates recommended
Description During a Drivers & Downloads scan, SupportAssist recommends the same BIOS update that you have
already installed on the system.
Workaround After installing a BIOS update using SupportAssist, restart the system to complete the installation
process, and then initiate a new driver scan.
Tracking number SACB-753
Versions affected 2.1.1 and later
Download CSV option downloads the predefined columns data
Description The Download CSV option downloads the predefined columns data instead of the user-selected columns
data.
Workaround None
Tracking number SATD-1047
Registry entries are not deleted during uninstallation
Description While uninstalling SupportAssist for Business PCs, some registry entries are not deleted. Therefore, a new
version of SupportAssist cannot be installed on these PCs.
Workaround Run the SupportAssistCleanup.ps1 script and retry installation.
Tracking number SACB-1685
Versions affected 2.0.1 and later
Scan progress is not displayed
Description
When a warning alert is present, on clicking the Optimize My PC notification, all the system optimizations
are run. However, the scan progress is not displayed as the tiles are disabled.
Workaround Before you click the notification, open the SupportAssist user interface and click Skip Now.
Tracking number SACB-1019
Versions affected 2.0.1 and later
Services are automatically stopped
Description
If SupportAssist is deployed on Latitude 7390 2-in-1 systems running within System Center Configuration
Manager Client Health (CMCH), the Dell Data Vault Service API, Dell Data Vault Collector, and
Windows Management Instrumentation services are sometimes automatically stopped. When these
services are stopped, support request is not created and SupportAssist insights are not generated for
these systems.
Workaround None
Tracking number DDV-89
Versions affected 2.0.1 and later
Release Summary 5