Release Notes

● Option to encrypt sensitive information by entering a deployment key while deploying SupportAssist.
● Option to remotely update BIOS on BitLocker encrypted systems.
● Display of SupportAssist installation validity date to plan for upgrades.
● Enhancements to TechDirect dashboard.
● Removed support for installing and upgrading SupportAssist by using the Setup Manager Wizard.
● Bug fixes.
Known issues
SupportAssist for business PCs deployment fails
Description SupportAssist for business PCs deployment may fail when the deployment key is entered in a language
other than English.
Workaround Ensure that you enter the deployment key in English.
Tracking number SACB-2305
Versions affected 2.2.1
SupportAssist for business PCs installation fails
Description
SupportAssist for business PCs installation may fail when the Dell Data Vault component is unable to
install its drivers.
Workaround Restart the PC and try installing SupportAssist again.
Tracking number DDV-1844
Versions affected 2.2 and 2.2.1
SupportAssist deployment package detected as harmful by Microsoft
Defender
Description
The SupportAssist deployment package that is downloaded from TechDirect is detected as harmful by
Microsoft Defender.
Workaround Temporarily turn off Windows Defender, download the SupportAssist deployment package from
TechDirect, and then turn on Microsoft Defender.
Tracking number SACB-2498
Versions affected 2.2 and 2.2.1
Deployment Package Manager wizard may close abruptly
Description
The Deployment Package Manager wizard may close abruptly while creating a SupportAssist deployment
package.
Workaround Try creating the SupportAssist deployment package again.
Tracking number SACB-2235
Versions affected 2.2 and 2.2.1
Release Summary 3