Release Notes

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Rev. A15

December 2020

SupportAssist for Business PCs with Windows

OS Release Notes

Release Summary

This release provides new features and enhancements to SupportAssist and TechDirect.

Version

2.2.2

Release date

December 2020

Priority and recommendations

RECOMMENDED: Dell Technologies recommends applying this update during your next scheduled update cycle. The update

contains feature enhancements or changes that will help keep your system software current and compatible with other system

modules (firmware, BIOS, drivers, and software).

NOTE:

If the systems in your organization are running SupportAssist for Business PCs version 2.0.1 or earlier, ensure that

you upgrade to the latest version. Upgrading to the latest version enables you to experience full benefits of the updated

SupportAssist features.

Compatibility

SupportAssist is supported on the following Dell systems:

● Laptops and desktops:

○ Latitude

○ Precision

○ OptiPlex

○ Inspiron

○ XPS

○ Alienware

○ Vostro

● Gateways and Embedded PCs:

○ Edge Gateways

○ Embedded Box PCs

NOTE: SupportAssist is not supported on virtual machines.

Release Summary 1

Summary of content (8 pages)

PAGE 1
Rev. A15 December 2020 SupportAssist for Business PCs with Windows OS Release Notes Release Summary This release provides new features and enhancements to SupportAssist and TechDirect. Version 2.2.2 Release date December 2020 Priority and recommendations RECOMMENDED: Dell Technologies recommends applying this update during your next scheduled update cycle.
PAGE 2
Minimum system requirements The following are the minimum requirements for the systems on which you deploy SupportAssist: Table 1. Minimum requirements Particulars Requirements Operating system NOTE: SupportAssist is supported on both 32-bit and 64-bit operating systems. Laptops and desktops: ● Microsoft Windows 8 ● Microsoft Windows 8.
PAGE 3
● ● ● ● ● ● Option to encrypt sensitive information by entering a deployment key while deploying SupportAssist. Option to remotely update BIOS on BitLocker encrypted systems. Display of SupportAssist installation validity date to plan for upgrades. Enhancements to TechDirect dashboard. Removed support for installing and upgrading SupportAssist by using the Setup Manager Wizard. Bug fixes.
PAGE 4
SupportAssist uninstaller file is not deleted from the \bin folder Description After uninstalling SupportAssist for business PCs, the SupportAssistUninstaller.exe file may not be deleted from the C:\Program Files\DELL\SupportAssistBusinessClient\bin folder. Workaround Restart the system and manually delete the SupportAssistUninstaller.exe from the C:\Program Files\DELL\SupportAssistBusinessClient\bin folder. Tracking number SACB-1684 Versions affected 2.2 and 2.2.
PAGE 5
Installed BIOS updates recommended Description During a Drivers & Downloads scan, SupportAssist recommends the same BIOS update that you have already installed on the system. Workaround After installing a BIOS update using SupportAssist, restart the system to complete the installation process, and then initiate a new driver scan. Tracking number SACB-753 Versions affected 2.1.
PAGE 6
Service does not start automatically Description If you cancel the SupportAssist uninstallation process while it is in progress, the Dell SupportAssist for Business PCs service does not start automatically. Workaround Start the Dell SupportAssist service manually. To start the service manually, perform the following steps: 1. Press the Windows and R key, type services.msc in the search box, and then click Enter. 2. Right-click Dell SupportAssist for Business PCs, and click Start.
PAGE 7
Contacting Dell Dell provides several online and telephone-based support and service options. Availability varies by country or region and product, and some services may not be available in your area. If you do not have an active Internet connection, you can find contact information about your purchase invoice, packing slip, bill, or Dell product catalog. Contact Dell for sales, technical support, or customer service issues 1. Go to https://www.dell.com/support. 2.
PAGE 8
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.