FAQ

● Can I organize my assets in a group while deploying SupportAssist?

Yes, if your systems are running SupportAssist for Business PCs version 2.2, you can organize the assets under specific

groups in TechDirect.

● Why are my users reporting that their PCs are occasionally slow or non-responsive?

When SupportAssist is running diagnostic tests, CPU and memory utilization increase until the tests are complete. This could

make the system slow or unresponsive until the tests are complete.

● What are the uses of the SupportAssistCleanup.ps1 and CheckAndUnInstall.ps1 scripts?

Your SupportAssist deployment package includes the following scripts:

○

SupportAssistCleanup.ps1 script—clears the registry entries, services, and folders related to SupportAssist, from

your PC.

Ensure that you run the SupportAssistCleanup.ps1 script before you install SupportAssist for business PCs or after you

uninstall SupportAssist.

○ CheckAndUnInstall.ps1 script—checks and uninstalls Dell SupportAssist for Home PCs if it is installed on the PC.

Resources

This section provides information about the documentation resources and other useful links that provide more information about

SupportAssist for business PCs.

Table 3. Resources

For more information about See Available at

Configuring and deploying SupportAssist

on PCs running Windows operating

system and using TechDirect to manage

your PCs running SupportAssist for

business PCs