FAQ

The Clean Files feature clears temporary, redundant, and other unwanted files from the system. Some examples of unwanted
files are:
○ Browser data
○ Temporary files that are saved during installation and uninstallation of applications
○ Logs that are created by various programs running on the system
● What are the benefits of performing the Clean Files optimization?
Following are the benefits of running the Clean Files optimization regularly:
○ Improved utilization of hard disk space
○ Improved system performance
○ Lesser errors and warnings reported from the system
● What does the Tune Performance feature do?
The Tune Performance feature adjusts the power settings, registry files, and memory allocations to maximize the processing
speed of the systems by:
○ Checking the registry for invalid entries, missing file references, or broken links and deleting them
○ Checking if the essential services that impact the user experience, are running
○ Preventing nonessential services from loading automatically
● What are the benefits of performing the Tune Performance optimization?
Following are the benefits of tuning system performance regularly:
○ Improved system performance and stability
○ Reduced system start time
○ Faster loading of applications
● What does the Optimize Network feature do?
The Optimize Network feature improves the performance of browsers and optimizes the network connectivity to provide an
efficient and reliable network by:
○ Identifying and clearing unwanted browser files
○ Updating device settings to ensure safe connectivity
○ Performing multiple checks and optimizing the TCP or IP settings and Internet or browser settings
● What does the Remove Virus and Malware feature do?
The Remove Virus and Malware feature isolates, deletes, and restores files that are corrupted by viruses and malware on the
systems to keep them secure by:
○ Scanning key locations on the system to detect active threats
○ Scanning and fixing issues related to Windows services that are essential for system security
Other general questions
● Can I update the BIOS on a BitLocker enabled system?
No. Before you update the BIOS on BitLocker enabled systems, you must disable BitLocker encryption on the system.
However, for systems running SupportAssist for business PCs version 2.2, BitLocker is automatically suspended and enabled
after BIOS updates.
● I have installed SupportAssist on my system, but I am unable to open the user interface. What could be the reason?
SupportAssist requires 5700 port to open the SupportAssist interface. If any other application uses the 5700 port,
SupportAssist does not open in your system. Also, ensure that Transport Layer Security (TLS) 1.2 is enabled to use
SupportAssist.
● How can I check if any other application uses the 5700 port?
Perform the following steps:
1. Click Start to open the programs menu.
2. Search and open Services.
3. In the right pane, click Dell SupportAssist for Business PCs.
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FAQs