FAQ
Upgrading SupportAssist for Business PCs on your
systems
● I have installed an older version of SupportAssist for business PCs on the systems in my organization. Should I upgrade
to the latest SupportAssist version?
If the systems in your organization are running SupportAssist for business PCs version 2.0.1 or earlier, it is recommended
that you upgrade to the latest version. Upgrading to the latest version enables you to receive full benefits of the updated
SupportAssist features.
● What is the expiry date for my SupportAssist installation?
All SupportAssist installations have expiry dates. If SupportAssist is about to expire or has expired, you must upgrade to the
latest version of SupportAssist on the target systems to ensure continued support.
The following table lists the validity of each version of SupportAssist:
Table 1. SupportAssist release version and validity
Release version Validity
1.5.0.0 Expired
1.6.0.107 Expired
1.7.0.57 Expired
2.0.0.220 Expired
2.0.1.43 Expired
2.0.2.6 Valid until February 05, 2021
2.1.0.294 Valid until February 05, 2021
2.1.1.219 Valid until February 05, 2021
2.1.2.16 Valid until February 05, 2021
2.1.3.2 Valid until February 05, 2021
2.1.4.135 Valid until July 30, 2021
2.1.5.101 Valid until October 30, 2021
2.2.0.144 Valid until March 21, 2022
2.2.1.76 Valid until March 21, 2022
2.2.2.5 Valid until March 21, 2022
Optimizing your systems
● SupportAssist does not run scheduled scans even if it is enabled on the systems. Why?
SupportAssist runs a scheduled scan on the system only if the following criteria are met at the time of the scan:
○ If the system is connected to an electrical outlet, the battery percentage must be greater than 50%.
○ If the system is not connected to an electrical outlet, the battery runtime must be greater than one hour.
○ User is not performing any tasks on the system.
● I have disabled the option of users opening and running SupportAssist on their PCs and enabled scans to run in the
background. However, SupportAssist displays notifications about updates for users in my company. What could be the
reason?
SupportAssist displays notifications about remote optimization tasks initiated by the administrators.
● What type of files are deleted during the Clean Files optimization?
FAQs
3