FAQ

● How can I check if any other application uses the 5700 port?
● I have allowed the users in my organization to view and use the SupportAssist user interface. But, they are unable to open
the user interface. What could be the reason?
● When I try to run a BIOS or Driver update on the systems that I manage, TechDirect displays a message that these updates
are already scheduled. But, the update is not installed, and after three days, TechDirect displays a message that these
updates are to be reviewed again. What could be the reason for this issue?
● I have disabled the option of users opening and running SupportAssist on their PCs and enabled scans to run in the
background. However, SupportAssist displays notifications about updates for users in my company. What could be the
reason?
● How much internet data is consumed by SupportAssist for monitoring systems?
● Can I organize my assets in a group while deploying SupportAssist?
● Why are my users reporting that their PCs are occasionally slow or non-responsive?
● What are the uses of the SupportAssistCleanup.ps1 and CheckAndUnInstall.ps1 scripts?
Working with TechDirect
● I purchased my systems through a Dell channel partner. Can I manage the systems using SupportAssist in TechDirect?
Yes, if you have purchased systems from a Dell channel partner or through a third-party company, you can manage the
systems using SupportAssist in TechDirect. You must use a TechDirect account that is not managed by your channel partner
to manage your systems.
● I am a Dell channel partner. Can I manage Dell systems that are sold to a customer using SupportAssist in TechDirect?
No, a Dell channel partner cannot manage Dell systems that are owned by a customer using SupportAssist in TechDirect.
● How do I set up a TechDirect account?
Your company should designate an administrator to set up your TechDirect account. This administrator must go to
https://www.techdirect.com and click Register Now to begin the enrollment process. As part of this process, the
administrator adds users with SupportAssist Administrator and SupportAssist Technician privileges, who then receive an
email confirming their enrollment and includes login details. Users who want to dispatch parts must first complete the free
online certification courses available within the TechDirect online portal. For more information, see https://
www.techdirect.com.
● I have already set up a Dell My Account, can I use the same credentials to log in to TechDirect?
Yes, you can use the Dell My Account credentials to log in to TechDirect. But, you must first enroll your organization with
TechDirect using the same credentials.
Deploying SupportAssist for Business PCs on your
systems
●
I have SupportAssist for Home PCs installed on the systems in my organization, can I deploy SupportAssist for business
PCs on the same systems?
No, you cannot install both the versions on the same system. Before you install SupportAssist for business PCs, you must
uninstall SupportAssist for Home PCs from the systems. To uninstall SupportAssist for Home PCs, deploy and run the
CheckAndUninstall.ps1 script on the systems.
If you are using the EXE to install SupportAssist for business PCs, SupportAssist for Home PCs is uninstalled automatically.
● What Dell accounts should I create before I begin the deployment?
You should set up a TechDirect account before you begin deploying SupportAssist. To enroll your organization with
TechDirect, go to https://www.techdirect.com.
2
FAQs