Deployment Guide

장 1: 소개........................................................................................................................................ 4
릴리스 버전............................................................................................................................................................................4
대상......................................................................................................................................................................................... 4
문서 용도................................................................................................................................................................................4
TechDirect 개요.....................................................................................................................................................................4
TechDirect의 SupportAssist................................................................................................................................................ 5
SupportAssist 기능 및 Dell 서비스 계획............................................................................................................................5
지원되는 시스템................................................................................................................................................................... 5
네트워크 요구 사항..............................................................................................................................................................5
추가 자료................................................................................................................................................................................5
장 2: SupportAssist 구성 및 배포....................................................................................................... 7
SupportAssist 구성................................................................................................................................................................7
기본 설정..........................................................................................................................................................................8
SupportAssist 구성 다운로드..............................................................................................................................................8
SupportAssist 구성 배포...................................................................................................................................................... 9
Google 관리 콘솔에서 SupportAssist 사용자 인터페이스 활성화............................................................................... 9
장 3: 자산 관리................................................................................................................................11
자산 관리 페이지 액세스....................................................................................................................................................11
자산 관리...............................................................................................................................................................................11
내 자산................................................................................................................................................................................... 11
서비스 요청 생성...........................................................................................................................................................12
디스패치 요청 생성.......................................................................................................................................................13
디스패치 상태 확인.......................................................................................................................................................13
보증 검토........................................................................................................................................................................ 13
자산 인벤토리 데이터 다운로드.................................................................................................................................14
자산 및 그룹 구성................................................................................................................................................................14
사이트 및 자산 그룹......................................................................................................................................................14
자산 그룹 생성...............................................................................................................................................................15
기존 그룹 사이에서 자산 이동....................................................................................................................................15
사이트 또는 그룹 이름 업데이트................................................................................................................................15
자산 그룹 삭제...............................................................................................................................................................16
장 4: TechDirect에서 SupportAssist 경고 관리...................................................................................17
TechDirect의 알림 규칙 구성............................................................................................................................................ 17
TechDirect에서 SupportAssist 경고 보기........................................................................................................................18
SupportAssist 알림.............................................................................................................................................................. 18
SupportAssist 알림 조치...............................................................................................................................................19
SupportAssist 경고를 ServiceNow와 통합...................................................................................................................... 19
ServiceNow 통합 활성화..............................................................................................................................................19
ServiceNow 통합 비활성화.........................................................................................................................................20
장 5: SupportAssist에서 수집한 데이터............................................................................................ 22
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