Deployment Guide
章 1: はじめに..................................................................................................................................4
リリースバージョン............................................................................................................................................................. 4
人々......................................................................................................................................................................................... 4
ドキュメントの目的............................................................................................................................................................4
TechDirect の概要.................................................................................................................................................................4
TechDirect の SupportAssist............................................................................................................................................... 5
SupportAssist 機能とデルサービスプラン.......................................................................................................................5
対応システム........................................................................................................................................................................ 5
ネットワーク要件.................................................................................................................................................................5
追加リソース......................................................................................................................................................................... 6
章 2: SupportAssist の設定および導入............................................................................................... 7
SupportAssist の設定............................................................................................................................................................7
プリファランス.............................................................................................................................................................. 8
SupportAssist の設定のダウンロード............................................................................................................................... 8
SupportAssist の設定の導入...............................................................................................................................................9
Google 管理コンソールでの SupportAssist ユーザー インターフェイスの有効化................................................... 9
章 3: 資産の管理............................................................................................................................. 11
資産管理ページへのアクセス........................................................................................................................................... 11
アセットの管理....................................................................................................................................................................11
マイ アセット.......................................................................................................................................................................11
サービス リクエストの作成........................................................................................................................................12
ディスパッチ リクエストの作成...............................................................................................................................13
ディスパッチ ステータスの確認............................................................................................................................... 13
保証の確認..................................................................................................................................................................... 13
資産インベントリ データのダウンロード................................................................................................................14
資産とグループの整理....................................................................................................................................................... 14
サイトと資産グループ................................................................................................................................................. 14
資産グループの作成..................................................................................................................................................... 15
既存のグループ間での資産の移動............................................................................................................................ 15
サイト名またはグループ名の更新............................................................................................................................ 15
資産グループの削除..................................................................................................................................................... 16
章 4: TechDirect での SupportAssist アラートの管理..........................................................................17
TechDirect でアラートルールを設定............................................................................................................................... 17
TechDirect での SupportAssist アラートの表示............................................................................................................ 18
SupportAssist アラート.......................................................................................................................................................18
SupportAssist アラート処置........................................................................................................................................ 19
SupportAssist アラートと ServiceNow の統合...............................................................................................................19
ServiceNow 統合の有効化..........................................................................................................................................20
ServiceNow 統合の無効化..........................................................................................................................................20
章 5: SupportAssist によって収集されるデータ................................................................................. 22
目次
目次 3