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Deployment Guide

ManualsBrandsDell ManualsAnalyticsSupportAssist for Business PCs
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Deploy SupportAssist configuration
Prerequisites
● You must have a Google Admin Console account.
● The target systems must meet the network requirements for SupportAssist. See Network requirements on page 5.
● Ensure that the Chrome devices are enrolled in the Google Admin Console. For information about manually enrolling Chrome
devices, see Enroll Chrome devices.
NOTE: If the Chrome devices are not enrolled, they are not displayed in the Google Admin Console.
Steps
1. Go to Google Admin Console and log in with your G Suite account credentials.
2. Click Devices.
3. In the left pane, click Chrome > Settings > Device.
4. In the left pane, select the organizational unit for which you want to deploy the SupportAssist configuration.
● For information about creating an organizational unit, see Add an organizational unit.
● For information about moving devices across organizational units, see Move a Chrome device to an organizational unit.
5. In the Other settings section, select Enable Dell SupportAssist in the Dell SupportAssist section.
6. Read the Dell SupportAssist terms and conditions and click OK.
7. Click Upload and select the JSON file to upload.
8. Copy the SupportAssist Chrome app Extension ID and URL, and click SAVE.
Results
The SupportAssist configuration is deployed on the devices in the selected organizational unit within 24 hours after they
connect to the Internet.
Enable SupportAssist user interface in Google Admin
Console
After you have deployed the SupportAssist configuration on Chrome devices, enable the SupportAssist user interface for users
to view and use the user interface.
Prerequisites
● You must have a Google Admin Console account.
● The target systems must meet the network requirements for SupportAssist. See Network requirements on page 5.
● Ensure that you have deployed the SupportAssist configuration on Chrome devices. See Deploy SupportAssist configuration
on page 9.
● For the users to start using SupportAssist on their Chrome devices, the users must be added to the organizational unit. See
Move users to an organizational unit.
Steps
1. Go to Google Admin Console and log in with your G Suite account credentials.
2. Click Devices.
3. In the left pane, click Chrome > Settings > Users & browsers.
4. In the USERS & BROWSERS SETTINGS section, perform the following steps:
a. In the left pane, select your organizational unit.
b. Go to the User Experience section.
c. Select Allow use of built-in developer tools except for force-installed extensions in the Developer Tools section.
5. In the upper-left corner, click Devices and in the left pane, click Chrome > Apps & extensions > Users & browsers.
6. Click
displayed in the lower-right corner of the page and click Add Chrome app or extension by ID.
Configuring and deploying SupportAssist
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