Deployment Guide

Preferences
SupportAssist enables you to perform automated and manual tasks on the systems on which SupportAssist is deployed. System
users can perform manual tasks on the system only if the SupportAssist user interface is enabled. However, automated tasks
are performed on the systems even if the SupportAssist user interface is not enabled. For information about using the
SupportAssist user interface, see the SupportAssist for Business PCs on Latitude Chromebook User's Guide available at
https://www.dell.com/serviceabilitytools.
The following table describes the options in the Automated Tasks section:
Table 2. Automated Tasks
Option Description
Include Identification Information Allow Dell to collect system identification information.
Perform Scheduled Scans Allow SupportAssist to automatically scan the systems to
detect any hardware issues.
Frequency
NOTE: This option is enabled only if you have enabled
scheduled scans.
Select the frequency for SupportAssist to perform scheduled
scans, for example, monthly.
The following table describes the options in the User Interaction section:
Table 3. User Interaction
Option Description
Allow users to open and run SupportAssist on their PCs Enables users to view and use the SupportAssist user
interface.
Add company logo/image Enables administrators to upload their company logo in
TechDirect. This logo is applicable for all groups and is
displayed in the SupportAssist application installed on the
Chromebook.
NOTE:
● The image file must be in the PNG or SVG format.
● The image file size should not exceed 100 KB.
● The image file must be 200 pixels in width and height.
Download SupportAssist configuration
Prerequisites
Sign in to TechDirect with Device Management Administrator rights.
Steps
1. Go to Services > Device Management > Configure My Fleet.
2. Click DOWNLOAD.
3. Optionally, if you have already grouped the devices running the Google Chrome operating system into different configuration
groups, select the required configuration group in the Deploy SupportAssist for PCs Running Chrome OS section.
4. Click DOWNLOAD CONFIGURATION.
Results
The SupportAssist configuration file is downloaded as a JSON file.
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Configuring and deploying SupportAssist