Deployment Guide

Configuring and deploying SupportAssist
SupportAssist is preinstalled on systems with the Google Chrome operating system. However, you must configure and then
deploy the SupportAssist configuration on target systems to enable automatic monitoring and also to manage SupportAssist
alerts from TechDirect.
Topics:
• Configure SupportAssist
• Download SupportAssist configuration
• Deploy SupportAssist configuration
• Enable SupportAssist user interface in Google Admin Console
Configure SupportAssist
TechDirect enables you to configure the automated and user interaction tasks in SupportAssist. You can configure these
settings for all the systems that are managed in TechDirect.
Prerequisites
Sign in to TechDirect with Device Management Administrator rights.
Steps
1. Go to Services > Device Management > Configure My Fleet.
2. Click NEXT.
The SupportAssist Terms And Conditions page is displayed.
3. Read and accept the terms and conditions.
4. If you are configuring SupportAssist for the first time, to verify your TechDirect account automatically, click NEXT.
5. If you have already verified your TechDirect account, click CONFIGURE.
The Configure SupportAssist for Business PCs page is displayed.
6. In the Contact and Shipping Address section, perform one of the following steps:
● To create a new contact, from the Select the primary contact and Select the secondary contact lists, select
Create New Contact, and enter the contact details on the Add Contact page.
● To reuse a contact that was previously created, from the Select the primary contact and Select the secondary
contact lists, select the desired contact name.
7. Perform one of the following steps:
● To add a new shipping address, from the Select the shipping address list, select Create new Address, and enter the
shipping address on the Add Address page.
● To reuse a shipping address that was previously created, from the Select the shipping address list, select the desired
address.
8. Enable or disable the settings in the Application Preferences (For Chrome OS) section. For more information, see
Preferences on page 8.
9. To use the Windows application preferences, select Use the same Windows application for the following.
10. Perform one of the following:
● To save the configuration and deploy SupportAssist later, click SAVE.
● To save the configuration and deploy SupportAssist immediately, click SAVE & PROCEED TO DEPLOY.
Results
The configuration is applied on the systems within 24 hours after they connect to the Internet.
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Configuring and deploying SupportAssist 7