Deployment Guide

Data collected by SupportAssist
The data that is required for troubleshooting an issue is automatically collected from the system by SupportAssist and is sent
securely to Dell technical support. This data enables Dell to provide you an enhanced, efficient, and accelerated support
experience.
The following table lists the data that is collected from various components of your system:
Table 7. System monitoring
Categories Attributes
System Information System Service Tag
System Model
Motherboard ePPID
BIOS Version
System Type
Processor Information
Operating System
System RAM (GB)
System Usage & Power Hours on AC power
Hours on DC power
Power Cycles
Sleep States
Time in Sleep States
Battery Serial Number
Design Capacity
Name
Manufacturer Name
ePPID
Full Charge Capacity
Storage (HDD/ SSD) Disk Name
Disk Make Model
Disk Size MB
Disk ePPID
Read Time Percentage
Write Time Percentage
Idle Time Percentage
Bytes Read MB
Bytes Write MB
SMART Logs
5
Data collected by SupportAssist 21