Deployment Guide

2. Select a site, and if required, select a group.
3. Select the asset for which you want to review the warranty status.
4. Click
and click REVIEW WARRANTY NOW.
The Check Warranty Status page is displayed.
5. Verify the Service Tag of the asset and click VALIDATE.
Download asset inventory data
Prerequisites
Sign in to TechDirect with Device Management Administrator or Device Management Technician rights.
Steps
1. Go to Services > Device Management > Manage Assets.
The My Assets page is displayed.
2. Optionally, filter the list by selecting the type of asset or by selecting a site from the Site list.
The filtered list is displayed.
3. Click DOWNLOAD CSV.
The asset inventory data is downloaded and saved in a CSV file.
If the number of rows in the list is more than 400, the Download data to CSV window is displayed.
4. If the Download data to CSV window is displayed, perform the following steps:
a. From the Select list, select the range of rows that you want to download.
b. Click DOWNLOAD.
Organizing assets and groups
The Organize Assets and Groups link on the Manage Assets page enables you to:
● Create a group
● Move assets between existing groups
● Delete a group
NOTE: You require Device Management Administrator rights to organize asset groups in TechDirect.
Sites and asset groups
Sites
● A site is a high-level logical identifier of your assets based on a physical location.
● When you download and deploy SupportAssist from TechDirect, a site is automatically created with details of all the assets
on which SupportAssist is deployed.
Asset groups
● An asset group is a logical group of assets within a site.
● By default, a site does not contain any asset groups.
● Creating groups enables you to organize your assets.
● You can create one or more asset groups within a site.
● A group can be created with assets from the same site.
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Managing your assets