Deployment Guide

Create dispatch request
Create dispatch requests for parts in case of a hardware failure.
Prerequisites
Sign in to TechDirect with Device Management Administrator or Device Management Technician rights.
Steps
1. Go to Services > Device Management > Manage Assets.
The My Assets page is displayed.
2. Select a site, and if required, select a group.
3. Select the asset for which you want to create a dispatch request.
4. Click CREATE DISPATCH.
The Create Dispatch Request page is displayed.
5. Verify the Service Tag and click NEXT.
6. Enter the incident and contact information.
7. Review the information that you entered and click NEXT.
8. Click SUBMIT.
Results
The dispatch request is submitted to Dell.
Check dispatch status
Check the status of a dispatch request that you created for a component in case of hardware failure.
Prerequisites
Sign in to TechDirect with Device Management Administrator or Device Management Technician rights.
Steps
1. Go to Services > Device Management > Manage Assets.
The My Assets page is displayed.
2. Select a site, and if required, select a group.
3. Select the asset for which a parts dispatch request is initiated.
4. Click CHECK DISPATCH STATUS.
The Search Dispatches page is displayed.
5. Enter the support request number, dispatch number, or Service Tag, and click SEARCH.
Results
The dispatch details are displayed.
Review warranty
Review the warranty status of an asset.
Prerequisites
Sign in to TechDirect with Device Management Administrator or Device Management Technician rights.
Steps
1. Go to Services > Device Management > Manage Assets.
The My Assets page is displayed.
Managing your assets
13