Deployment Guide

Table 4. My Assets (continued)
Column Description
Product Type Type of the asset.
Model Model number of the asset.
Warranty Plan Service plan of the asset.
Expiration Date Date on which the service plan expires.
Version Version of SupportAssist installed on the system.
IP Address IP address of the asset.
Hostname Hostname of the asset.
SupportAssist Contact Contact details for SupportAssist
Alert Status Status of the asset when the alert was received.
OS Type of operating system installed on the asset.
Asset Tag Asset Tag of the system.
The My Assets page also includes options to:
● Create service request
● Create dispatch request
● Check dispatch status
● Review warranty
● Download asset inventory data
Create service request
Create a service request for an asset and submit it to Dell.
Prerequisites
Sign in to TechDirect with Device Management Administrator or Device Management Technician rights.
Steps
1. Go to Services > Device Management > Manage Assets.
The My Assets page is displayed.
2. Select a site, and if required, select a group.
3. Select the asset for which you want to create a service request.
4. Click CREATE SERVICE REQUEST.
The Create Service Request page is displayed.
5. Verify the Service Tag and click NEXT.
6. Enter the incident and contact information.
7. Review the information that you entered and click NEXT.
8. Click SUBMIT.
Results
The service request is submitted to Dell.
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Managing your assets