Deployment Guide

ManualsBrandsDell ManualsAnalyticsSupportAssist for Business PCs

章 1: 简介........................................................................................................................................5

发行版本.................................................................................................................................................................................5

目标受众.................................................................................................................................................................................5

文档用途.................................................................................................................................................................................5

TechDirect 概览.....................................................................................................................................................................5

TechDirect 中的 SupportAssist........................................................................................................................................... 5

SupportAssist 功能与戴尔服务计划.................................................................................................................................. 6

支持的系统.............................................................................................................................................................................6

网络要求.................................................................................................................................................................................6

额外资源.................................................................................................................................................................................6

章 2: 配置和部署 SupportAssist.........................................................................................................7

配置 SupportAssist................................................................................................................................................................7

首选项............................................................................................................................................................................... 8

下载 SupportAssist 配置...................................................................................................................................................... 8

部署 SupportAssist 配置...................................................................................................................................................... 9

在 Google 管理控制台中启用 SupportAssist 用户界面.................................................................................................. 9

章 3: 管理您的资产.......................................................................................................................... 11

访问“管理资产”页面....................................................................................................................................................... 11

管理资产................................................................................................................................................................................ 11

我的资产................................................................................................................................................................................ 11

创建服务请求................................................................................................................................................................. 12

创建派发请求................................................................................................................................................................. 13

查看派发状态................................................................................................................................................................. 13

查看保修......................................................................................................................................................................... 13

下载资产清单数据.........................................................................................................................................................14

整理资产和组.......................................................................................................................................................................14

站点和资产组................................................................................................................................................................. 14

创建资产组..................................................................................................................................................................... 14

在现有组之间移动资产................................................................................................................................................ 15

更新站点或组名称.........................................................................................................................................................15

删除资产组..................................................................................................................................................................... 15

章 4: 在 TechDirect 中管理 SupportAssist 警报..................................................................................17

在 TechDirect 中配置警报规则......................................................................................................................................... 17

在 TechDirect 中查看 SupportAssist 警报.......................................................................................................................18

SupportAssist 警报.............................................................................................................................................................. 18

SupportAssist 警报操作................................................................................................................................................19

SupportAssist 警报与 ServiceNow 集成.......................................................................................................................... 19

启用 ServiceNow 集成..................................................................................................................................................19

禁用 ServiceNow 集成................................................................................................................................................. 20