Administrator Guide

ManualsBrandsDell ManualsAnalyticsSupportAssist for Business PCs

章 1: はじめに..................................................................................................................................5

バージョン............................................................................................................................................................................. 5

人々.........................................................................................................................................................................................5

ドキュメントの目的............................................................................................................................................................5

本リリースの新機能と機能拡張........................................................................................................................................5

TechDirect の概要................................................................................................................................................................ 6

TechDirect と Dell サービスプランで利用可能な SupportAssist 機能....................................................................... 6

TechDirect での SupportAssist の機能と役割................................................................................................................. 7

対応システム.........................................................................................................................................................................7

発送可能なパーツ.................................................................................................................................................................8

システムの最小要件............................................................................................................................................................8

章 2: SupportAssist の設定および導入..............................................................................................10

SupportAssist の設定..........................................................................................................................................................10

SupportAssist 環境設定の管理.................................................................................................................................... 11

TechDirect からの SupportAssist のダウンロード........................................................................................................ 12

SupportAssist 導入パッケージの作成..............................................................................................................................13

SupportAssist for business PCs の導入............................................................................................................................13

SupportAssist for business PCs のアップグレード........................................................................................................14

SupportAssist の接続性テスト......................................................................................................................................... 14

章 3: 導入済み SupportAssist の設定の変更.......................................................................................16

SupportAssist の変更と再導入......................................................................................................................................... 16

章 4: PC インサイト........................................................................................................................17

インサイトダッシュボード..............................................................................................................................................17

特定のシステムの測定基準..............................................................................................................................................18

章 5: 資産の管理............................................................................................................................ 20

アセットの管理..................................................................................................................................................................20

マイアセット..................................................................................................................................................................... 20

サービスリクエストの作成........................................................................................................................................21

ディスパッチリクエストの作成..............................................................................................................................22

ディスパッチステータスの確認...............................................................................................................................22

保証の確認.....................................................................................................................................................................22

資産インベントリデータのダウンロード...............................................................................................................23

資産とグループの整理...................................................................................................................................................... 23

サイトと資産グループ................................................................................................................................................ 23

資産グループの作成.....................................................................................................................................................24

既存のグループ間での資産の移動............................................................................................................................24

サイト名またはグループ名の更新............................................................................................................................24

資産グループの削除.....................................................................................................................................................25

章 6: 単一の PC の管理................................................................................................................... 26

目次 3