Administrator Guide

NOTE: SupportAssist is not supported on virtual machines.
Dispatchable parts
When SupportAssist detects an issue on your PC, a replacement part may be automatically dispatched to you depending on your
PC service plan.
The following parts may be dispatched automatically:
● Hard drive
●
Memory module
● Optical drive
● Keyboard
● Mouse
● Battery
● Video card
Minimum system requirements
The following are the minimum requirements for the systems on which you deploy SupportAssist:
Table 3. Minimum requirements
Particulars Requirements
Operating system
NOTE: SupportAssist is
supported on both 32-bit and
64-bit operating systems.
Laptops and desktops:
● Microsoft Windows 8
● Microsoft Windows 8.1
● Microsoft Windows 10
Dell Edge Gateways:
● Microsoft Windows 10 IoT Enterprise 2015 LTSB (only 64-bit)
Dell Embedded Box PCs:
● Microsoft Windows 10 Professional (only 64-bit)
●
Microsoft Windows 10 IoT Enterprise 2015 LTSB (only 64-bit)
Software
● Microsoft .NET Framework 4.6.1
● PowerShell script execution must be enabled on the systems
Installed memory 4 GB (recommended)
Ports
● 5700—to open the SupportAssist user interface.
● 9012—to communicate with Dell SupportAssist service. If this port is not available,
SupportAssist uses another available port.
● 8884—to communicate with Dell support website.
Network
● Internet connectivity.
● Transport Layer Security (TLS) version 1.2 must be enabled.
● Elevation of the SupportAssistUI.exe launch command must be enabled on
the systems.
● The systems must be able to connect to the following destinations:
○ https://apidp.dell.com
○ https://fuslite.dell.com/FUSLite/api/2.0
○ https://techdirect.dell.com
○ http://downloads.dell.com
○ http://dl.dell.com
8 Introduction