Administrator Guide

SupportAssist capabilities and roles in TechDirect
TechDirect enables companies to designate an administrator and have technician users added under that administrator account.
This enables the company to track all the TechDirect activity in one account.
To add an administrator, go to Utilities > Administrator Control Panel, and click ADD COMPANY ADMINISTRATOR.
To add a technician, go to Utilities > Administrator Control Panel, and click ADD TECHNICIAN.
The following table summarizes the SupportAssist capabilities available for different roles in TechDirect:
Table 2. SupportAssist capabilities and roles in TechDirect
Capability Description Device Management
Administrator
Device Management
Technician
Configure your PCs fleet Configure and download SupportAssist to
centrally manage and monitor your Dell
PCs.
Configure alert rules Configure rules to determine how
SupportAssist alerts are handled in
TechDirect.
View recommendations
for PCs
View PC recommendations for a single PC
or for your Dell PCs fleet.
Actionable PC
recommendations
Review recommendations for a single PC or
for your Dell PCs fleet and remotely
optimize them.
View PC insights SupportAssist monitors system utilization
data. View these details for all the systems
that are monitored by SupportAssist or
systems in a specific asset group.
Manage SupportAssist
alerts
Manage alerts for monitored assets.
View asset inventory View details about your assets such as
service plans, expiration date, and so on.
Organize asset groups Create or delete a group and move assets
across groups.
Integrate SupportAssist
alerts with ServiceNow
Enable automatic creation of an incident in
ServiceNow for your SupportAssist alerts.
Supported systems
SupportAssist is supported on the following Dell systems:
● Laptops and desktops
○ Inspiron
○ XPS
○ Alienware
○ Vostro
○ Latitude
○ Precision
○ OptiPlex
● Gateways and Embedded PCs
○ Edge Gateways
○ Embedded Box PCs
Introduction
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