Administrator Guide

Introduction
SupportAssist is a proactive and predictive technology that provides automated technical support for your Dell systems.
When deployed, SupportAssist monitors each system and proactively detects both hardware and software issues. Depending on
your service plan, when an issue is detected, SupportAssist automatically opens a support case with technical support and sends
you an email notification.
SupportAssist collects and sends the required system information securely to Dell technical support. The collected information
enables Dell to provide you an enhanced, efficient, and accelerated support experience.
SupportAssist enables you to optimize your system by removing unwanted files, optimizing network settings, tuning-up system
performance, and removing virus and malware. It also identifies driver updates available for your system.
Topics:
• Version
• Audience
• Document purpose
• New features and enhancements in this release
• TechDirect overview
• SupportAssist capabilities available in TechDirect and Dell service plans
• SupportAssist capabilities and roles in TechDirect
• Supported systems
• Dispatchable parts
• Minimum system requirements
Version
2.2.2
Audience
The information in this deployment guide is intended primarily for administrators who manage SupportAssist on PCs running the
Windows operating system.
Document purpose
This document provides information about configuring and deploying SupportAssist on business PCs running the Windows
operating system. Additionally, you can also find information about managing your assets and SupportAssist alerts through
TechDirect.
New features and enhancements in this release
● Security updates
● Provision to group assets while deploying SupportAssist on your systems.
● Option to encrypt sensitive information by entering a deployment key while deploying SupportAssist.
● Option to remotely update BIOS on BitLocker encrypted systems.
● Display of SupportAssist installation validity date to plan for upgrades.
● Enhancements to TechDirect dashboard.
● Removed support for installing and upgrading SupportAssist by using the Setup Manager Wizard.
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