Administrator Guide

Asset Details....................................................................................................................................................................... 27
Actionable PC recommendations for a single PC...................................................................................................... 27
Chapter 7: Recommendations for your PCs................................................................................. 29
Chapter 8: Managing SupportAssist alerts in TechDirect............................................................. 31
Configure alert rules in TechDirect................................................................................................................................31
View SupportAssist alerts in TechDirect..................................................................................................................... 32
SupportAssist alerts..........................................................................................................................................................32
SupportAssist alert actions....................................................................................................................................... 33
Integrating SupportAssist alerts with ServiceNow................................................................................................... 33
Enable ServiceNow integration................................................................................................................................33
Disable ServiceNow integration............................................................................................................................... 34
Chapter 9: Retrieve SupportAssist data using WMI..................................................................... 35
Chapter 10: Resources.................................................................................................................38
4 Contents