Administrator Guide

Chapter 1: Introduction................................................................................................................. 5
Version................................................................................................................................................................................... 5
Audience................................................................................................................................................................................ 5
Document purpose.............................................................................................................................................................. 5
New features and enhancements in this release......................................................................................................... 5
TechDirect overview...........................................................................................................................................................6
SupportAssist capabilities available in TechDirect and Dell service plans............................................................. 6
SupportAssist capabilities and roles in TechDirect......................................................................................................7
Supported systems..............................................................................................................................................................7
Dispatchable parts...............................................................................................................................................................8
Minimum system requirements........................................................................................................................................ 8
Chapter 2: Configuring and deploying SupportAssist................................................................... 10
Configure SupportAssist.................................................................................................................................................. 10
Managing SupportAssist preferences...................................................................................................................... 11
Download SupportAssist from TechDirect...................................................................................................................12
Create SupportAssist deployment package.................................................................................................................13
Deploy SupportAssist for business PCs........................................................................................................................13
Upgrading SupportAssist for business PCs................................................................................................................. 14
Test SupportAssist connectivity.................................................................................................................................... 14
Chapter 3: Modifying deployed SupportAssist configuration........................................................16
Modify and redeploy SupportAssist...............................................................................................................................16
Chapter 4: PC insights................................................................................................................. 18
Insights dashboard.............................................................................................................................................................18
Metrics for specific system............................................................................................................................................. 18
Chapter 5: Managing your assets................................................................................................. 21
Manage Assets................................................................................................................................................................... 21
My Assets............................................................................................................................................................................ 21
Create service request...............................................................................................................................................22
Create dispatch request............................................................................................................................................ 23
Check dispatch status................................................................................................................................................23
Review warranty..........................................................................................................................................................23
Download asset inventory data................................................................................................................................24
Organizing assets and groups........................................................................................................................................ 24
Sites and asset groups............................................................................................................................................... 24
Create asset group......................................................................................................................................................25
Move assets between existing groups...................................................................................................................25
Update site or group name....................................................................................................................................... 25
Delete asset group...................................................................................................................................................... 26
Chapter 6: Managing single PC....................................................................................................27
Contents
Contents 3