Administrator Guide

Managing single PC

SupportAssist for business PCs enables you to perform remote optimizations instantly on a system. You can also initiate remote

optimization tasks to run later. To view the status, run scans, and perform updates and optimizations on the system, go to the

My Assets page and click the Service Tag of the PC. For more information, see Actionable PC recommendations for a single PC

on page 27.

NOTE: You can view optimization tasks for all the systems, but can only perform the tasks on systems with an active

ProSupport Plus or ProSupport Flex for Client service plan.

NOTE: You require Device Management Administrator rights to perform remote optimizations instantly on a PC or initiate

remote optimization tasks to run later.

Topics:

• Asset Details

• Actionable PC recommendations for a single PC

Asset Details

The Asset Details section displays the following information of the system:

● Asset Overview—this pane displays the model type, asset type, Express Service Code, system name, operating system,

and the system BIOS version.

● Service Information—this pane displays the service plan, warranty expiration date, SupportAssist version installed on the

system, last contact to Dell, and the recent case details.

Actionable PC recommendations for a single PC

Perform remote optimizations instantly or by initiating an optimization task to run when the system is online.

To perform updates and optimizations on the system, go to the My Assets page and click the Service Tag of the PC.

Performing remote optimizations instantly

To perform the optimizations immediately, the system must be online, and the system user must be available for SupportAssist

to run the tasks.

You can perform the following remote optimizations on the system:

● Scan and install driver updates that are available for the system (only for systems running SupportAssist for business PCs

version 2.1.1 and later).

● Scan the system for hardware issues.

● Clear temporary, redundant, and other unwanted files from the system.

● Adjust the power settings, registry files, and memory allocations to fine-tune performance of the system.

● Optimize network connectivity by adjusting the settings to have an efficient and reliable network.

● Isolate, remove, and restore files that are corrupted by viruses and malware to keep systems secure.

When you run a remote optimization task, the task is queued to run when the system is online. To perform the remote

optimization tasks immediately, click SHARE LINK, provide the link to the system user, and inform the user to open the link in a

new web browser window. The browser window must be kept open while SupportAssist performs the optimizations.

After the remote optimization tasks are complete on the system, a confirmation message is displayed on each tile where the

optimization was performed. You can then inform the system user to close the browser window.

Managing single PC 27