Administrator Guide

Managing your assets
After you deploy SupportAssist, the system details are automatically collected and displayed in the Manage Assets page in
TechDirect. Use the Manage Assets page to organize your assets into groups and to integrate your SupportAssist alerts with
ServiceNow.
NOTE: You require Device Management Administrator rights to manage your assets in TechDirect.
Topics:
• Manage Assets
• My Assets
• Organizing assets and groups
Manage Assets
The Manage Assets page enables you to perform various actions on the assets that are managed using SupportAssist.
However, the actions that you can perform depend on the account type that is used to log in to TechDirect, for example, Device
Management Administrator or Device Management Technician.
To manage your assets, go to Services > Device Management > Manage Assets.
Use the following links that are displayed on the Manage Assets page to perform various actions:
● My Assets—view details about your assets such as service plans, expiration date, and so on. You can also click the Service
Tag of each PC to perform remote optimizations on that system. See My Assets on page 21 and Managing single PC on
page 27.
● Organize Assets and Groups—create or delete a group and move assets across groups. See Organizing assets and groups
on page 24.
● Integrate with ServiceNow—enable or disable integration of SupportAssist alerts with your ServiceNow solution. See
Integrating SupportAssist alerts with ServiceNow on page 33.
My Assets
The My Assets page displays a graphical representation of the number of PCs with:
● Current service plans
● SupportAssist versions
The My Assets page also displays information about your managed assets. By default, the Site, Group, Service Tag, Region,
Product Type, Model, and Warranty Plan columns are displayed. Click
in the bottom-left corner of the table to select the
columns you want to view.
To view the My Assets page, go to Services > Device Management > Manage Assets.
The following table describes the information that is displayed on the My Assets page:
Table 9. My Assets
Column Description
Site Name of the site to which the asset is assigned.
Group Group to which the asset is assigned.
Service Tag The unique identifier of the system. The Service Tag is an
alpha-numeric sequence.
5
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