Administrator Guide

Modifying deployed SupportAssist
configuration
After deploying SupportAssist, you can modify the SupportAssist configuration applied on all systems or systems in a specific
asset group. The settings are automatically picked up by the systems when they connect to the Internet and check for
configuration updates every 24 hours. See Configure SupportAssist.
However, to modify the Internet connection details for the systems, you must manually update and deploy the deployment
package again.
Topics:
• Modify and redeploy SupportAssist
Modify and redeploy SupportAssist
Prerequisites
Download the SupportAssist executable file from TechDirect. See Download SupportAssist from TechDirect on page 12.
Steps
1. Go to the location where you have downloaded the SupportAssist executable file from TechDirect.
2. Double-click SupportAssistExtractor.
The Deployment Package Manager wizard is displayed.
3. In the Preferences page, select Redeploy with updated proxy details.
4. If the systems on which you deployed SupportAssist connect to the Internet through a proxy server, perform the following
steps:
a. Select Connect to the internet through proxy.
b. Enter the address and port number.
c. If the proxy server requires authentication, select This proxy requires authentication, and enter the username and
password.
NOTE:
For the proxy server authentication, it is recommended that you provide the username and password of a
service account that does not expire.
5. Click Next.
The Deployment Key page is displayed.
6. To generate an encrypted deployment package, enter a key for encryption and click Next.
You must enter the encryption while deploying SupportAssist for Business PCs on your systems.
The File Location page is displayed.
7. Click Browse, select the folder where you want to extract the deployment package, and then click Next.
The Deployment Instructions page is displayed, and the following files are created in the same folder where you extracted
the deployment package.
● SupportAssistConfig.mst—contains details of MyAccount token, proxy settings, and group name.
● SupportAssistCleanup.ps1—clears the registry entries, services, and folders related to SupportAssist, from your
PC.
● SupportAssistx64.exe or SupportAssistx86.exe—Windows executable file used for installing SupportAssist.
This file is created if you have downloaded SupportAssist from TechDirect in EXE format.
● SupportAssistx64.msi or SupportAssistx86.msi—Windows installer file used for installing SupportAssist. This
file is created if you have downloaded SupportAssist from TechDirect in MSI format.
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