Administrator Guide

About this task
To monitor your systems and provide automated technical support, SupportAssist must be connected to Dell. Run the
connectivity test on any of the systems after deployment to determine if SupportAssist is successfully connected to Dell.
Steps
1. Access the system on which you want to perform the connectivity test.
2. Click Start to open the programs menu.
3. Right-click Command Prompt and click Run as administrator.
The Command Prompt window is displayed.
4. Browse to one of the following locations depending on the operating system architecture:
● On 64-bit systems: \Program Files 64\Dell\SupportAssistBusinessClient\bin
● On 32-bit systems: \Program Files\Dell\SupportAssistBusinessClient\bin
5. Type SupportAssistConnectivity.exe TestConnectivity and press Enter.
● If the Internet connection settings in the configuration file are not correct, the following message is displayed:
Unable to connect to Dell. Check if the Internet Connection Settings in the
configuration file are correct and then retry.
● If the connection to Dell is unavailable due to a temporarily outage, the following message is displayed:
Unable to connect to Dell due to temporary issues. Ports and URLs should be open and
accessible as per the deployment guide. Retry after some time.
● If the setup is complete and SupportAssist can connect to Dell, the following message is displayed:
Connection successful.
Configuring and deploying SupportAssist
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