Administrator Guide

About this task

Dell has validated deployment of SupportAssist for business PCs on systems using Microsoft System Center Configuration

Manager (SCCM). However, you can use any deployment tool to deploy SupportAssist.

Steps

1. If you extracted the deployment package in EXE format, deploy the executable file on the systems using a deployment tool.

NOTE: If you have SupportAssist for Home PCs already installed on your system and want to uninstall it silently, run

SupportAssistx64.exe or SupportAssistx86.exe in the System Context mode.

2. If you extracted the deployment package in MSI format, perform the following steps:

a. Ensure that SupportAssist for Home PCs and SupportAssist for ProManage are not installed on the systems on which

you want to deploy SupportAssist for business PCs. To uninstall SupportAssist for Home PCs and SupportAssist for

ProManage, deploy and run the CheckAndUninstall.ps1 script on the systems.

NOTE: If you have SupportAssist for Home PCs already installed on your system and want to uninstall it silently, run

the CheckAndUninstall.ps1 script in the System Context mode.

b. Use one of the following commands to deploy SupportAssist:

For MSI deployment package format:

● 64-bit: msiexec /i <downloaded path>\SupportAssistx64.msi TRANSFORMS=<downloaded path>

\SupportAssistConfig.mst DEPLOYMENTKEY="<deployment key>" /qn

● 32-bit: msiexec /i <downloaded path>\SupportAssistx86.msi TRANSFORMS=<downloaded path>

\SupportAssistConfig.mst DEPLOYMENTKEY="<deployment key>" /qn

For EXE deployment package format:

● 64-bit: <downloaded path>\SupportAssistx64.exe TRANSFORMS=<downloaded path>

\SupportAssistConfig.mst DEPLOYMENTKEY="<deployment key>"

● 32-bit: <downloaded path>\SupportAssistx86.exe TRANSFORMS=<downloaded path>

\SupportAssistConfig.mst DEPLOYMENTKEY="<deployment key>"

Here, <downloaded path> is the path of the folder where you extracted the SupportAssist executable file.

Upgrading SupportAssist for business PCs

If you have opted to automatically upgrade SupportAssist for business PCs, SupportAssist automatically upgrades to the latest

available version.

To manually upgrade SupportAssist for business PCs, download the SupportAssist executable file from TechDirect and use any

deployment tool to deploy SupportAssist. For more information about how to download SupportAssist, see Download

SupportAssist from TechDirect on page 12.

After you have downloaded SupportAssist, run the executable file to extract the deployment package which can be deployed on

the system to install SupportAssist. For more information, see Create SupportAssist deployment package on page 13 and Deploy

SupportAssist for business PCs on page 13.

NOTE:

Support for installing and upgrading SupportAssist is discontinued on systems running Windows 7 operating system.

To experience full benefits of SupportAssist, it is recommended that you install SupportAssist on systems running Windows

10 operating system.

Test SupportAssist connectivity

Prerequisites

● The system must have Internet connectivity.

● You must have administrator rights on the system.

Configuring and deploying SupportAssist