Administrator Guide

5. Click DOWNLOAD.
The SupportAssist executable file is downloaded.
CAUTION: Do not deploy the executable file directly on your systems. You must run the executable file to
extract the SupportAssist deployment package.
Create SupportAssist deployment package
Prerequisites
Download the SupportAssist executable file from TechDirect. See Download SupportAssist from TechDirect on page 12.
Steps
1. Go to the location where you have downloaded the SupportAssist executable file from TechDirect.
2. Double-click SupportAssistExtractor.
The Deployment Package Manager wizard is displayed.
3. In the Preferences page, select Create a new deployment.
4. If the systems on which you deployed SupportAssist connect to the Internet through a proxy server, perform the following
steps:
a. Select Connect to the internet through proxy.
b. Enter the address and port number.
c. If the proxy server requires authentication, select This proxy requires authentication, and enter the username and
password.
NOTE:
For the proxy server authentication, it is recommended that you provide the username and password of a
service account that does not expire.
5. To organize your assets under specific groups in TechDirect, select Organize your assets in a group, and enter the asset
group name.
NOTE: The group configuration is applied to the assets within 24 hours after they connect to the Internet.
6. Click Next.
The Deployment Key page is displayed.
7. To generate an encrypted deployment package, enter a key for encryption and click Next.
You must enter the encryption while deploying SupportAssist for Business PCs on your systems.
The File Location page is displayed.
8. Click Browse, select the folder where you want to extract the deployment package, and then click Next.
The Deployment Instructions page is displayed, and the following files are created in the same folder where you extracted
the deployment package.
● SupportAssistConfig.mst—contains details of MyAccount token, proxy settings, and group name.
● SupportAssistCleanup.ps1—clears the registry entries, services, and folders related to SupportAssist, from your
PC.
● SupportAssistx64.exe or SupportAssistx86.exe—Windows executable file used for installing SupportAssist.
This file is created if you have downloaded SupportAssist from TechDirect in EXE format.
● SupportAssistx64.msi or SupportAssistx86.msi—Windows installer file used for installing SupportAssist. This
file is created if you have downloaded SupportAssist from TechDirect in MSI format.
● CheckAndUninstall.ps1—checks and uninstalls Dell SupportAssist for Home PCs if it is installed on the PC. This file
is created if you have downloaded SupportAssist from TechDirect in MSI format.
9. Note the deployment instructions and close the wizard.
Deploy SupportAssist for business PCs
Prerequisites
The systems must meet the minimum system requirements for SupportAssist. See Minimum system requirements on page 8.
Configuring and deploying SupportAssist
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