Administrator Guide

Table 5. User Interaction (continued)

Option Description

NOTE: When you enable the SupportAssist user interface,

the other options in the User Interactions sections are also

enabled.

Admins only Enables SupportAssist user interface only for users with

administrator rights on the system.

All users Enables SupportAssist user interface for all types of users.

Display notifications Allows SupportAssist to display notifications about software

optimizations and driver updates.

Driver updates Allows users with administrator rights on the system to

manually check and install driver updates.

NOTE: The term driver refers to drivers, firmware, and

BIOS updates.

The following table describes the options in the Software Optimization section:

Table 6. Software Optimization

Option Description

Clean Files Clears temporary, redundant, and other unwanted files from

the systems.

Tune Performance Adjusts power settings, registry, and memory allocation to

maximize the processing speed of the systems.

Optimize Network Optimizes the network to ensure network connectivity and

updates the system settings to maintain an efficient and

reliable network.

Remove Viruses and Malware

NOTE: The virus and malware removal capability is

available only for systems with an active ProSupport Plus

or ProSupport Flex for Client service plan.

NOTE: The virus and malware removal capability is not

available in certain regions, for example, China.

Isolates and deletes files that are infected by viruses and

malware on the systems.

Download SupportAssist from TechDirect

Prerequisites

● Sign in to TechDirect with Device Management Administrator rights.

● Ensure that you allow pop-ups from TechDirect.

● Ensure that you have configured SupportAssist. See Configure SupportAssist on page 10.

Steps

1. Go to Services > Device Management > Configure My Fleet.

2. Click DOWNLOAD.

3. In the Deploy SupportAssist for PCs Running Windows section, select one of the following options:

● 64-bit Windows version

● 32-bit Windows version

4. Select one of the SupportAssist deployment package formats:

● Windows Executable (.exe)

● Windows Installer (.msi)

Configuring and deploying SupportAssist