Administrator Guide

8. To enable SupportAssist to collect insights data, in the PC Performance and Utilization (For Windows) section, select
Allow SupportAssist to collect insights data on PC performance and usage. To include collection of software usage
data, select Include software usage data.
9. Enable or disable the settings in the Application Preferences (For Windows) section. For more information, see
Preferences.
10. To save the configuration and deploy SupportAssist, click SAVE & PROCEED TO DEPLOY.
NOTE: The configuration is applied on the systems within 24 hours after they connect to the Internet.
NOTE: If you update or modify the configuration settings, you do not have to redeploy SupportAssist. The configuration
settings are automatically updated to the systems every 24 hours.
Managing SupportAssist preferences
SupportAssist enables you to perform automated and manual tasks on the systems on which SupportAssist is deployed. System
users can perform manual tasks on the system only if the SupportAssist user interface is enabled. However, automated tasks
are performed on the systems even if the SupportAssist user interface is not enabled. For information about using the
SupportAssist user interface, see the SupportAssist for Business PCs with Windows OS User's Guide available at https://
www.dell.com/serviceabilitytools.
The following table describes the options in the Automated Tasks section:
Table 4. Automated Tasks
Option Description
Auto-Update SupportAssist Allow SupportAssist to automatically upgrade to a later
version.
Include Software Information in Collected Data Allow Dell to collect information about installed applications,
drivers, and operating system updates from your systems.
NOTE: SupportAssist does not collect any information
about the usage of your applications.
Include Identification Information Allow Dell to collect system identification information.
Perform Scheduled Scans Allow SupportAssist to automatically scan systems to detect
driver updates, hardware issues, and the required system
optimizations.
Run Scans in Background
NOTE: This option is enabled only if you have enabled
scheduled scans.
Allows SupportAssist initiated scheduled scans to run in the
background without the need for user interaction.
Automatic Software Optimization
NOTE: This option is enabled only if you have enabled
scheduled scans.
Allow SupportAssist to automatically optimize the system
after the scan.
NOTE: Auto-optimizations are applicable only for systems
with an active ProSupport Plus or ProSupport Flex for
Client service plan.
Frequency
NOTE: This option is enabled only if you have enabled
scheduled scans.
Select the frequency for SupportAssist to perform scheduled
scans, for example, monthly.
The following table describes the options in the User Interaction section:
Table 5. User Interaction
Option Description
Allow users to open and run SupportAssist on their PCs Enables users to view and use the SupportAssist user
interface.
Configuring and deploying SupportAssist 11