Administrator Guide

ManualsBrandsDell ManualsAnalyticsSupportAssist for Business PCs

章 1: 简介........................................................................................................................................5

版本.........................................................................................................................................................................................5

目标受众.................................................................................................................................................................................5

文档用途.................................................................................................................................................................................5

此版本中的新功能和增强功能........................................................................................................................................... 5

TechDirect 概览.....................................................................................................................................................................6

SupportAssist 功能（在 TechDirect 中提供）与戴尔服务计划....................................................................................6

TechDirect 中的 SupportAssist 功能和角色..................................................................................................................... 6

支持的系统.............................................................................................................................................................................7

可派发部件.............................................................................................................................................................................7

最低系统要求........................................................................................................................................................................ 8

章 2: 配置和部署 SupportAssist........................................................................................................ 9

配置 SupportAssist................................................................................................................................................................9

管理 SupportAssist 首选项...........................................................................................................................................10

从 TechDirect 下载 SupportAssist..................................................................................................................................... 11

创建 SupportAssist 部署包................................................................................................................................................. 11

部署 SupportAssist for Business PCs............................................................................................................................... 12

升级 SupportAssist for Business PCs............................................................................................................................... 13

测试 SupportAssist 连接.....................................................................................................................................................13

章 3: 修改已部署的 SupportAssist 配置............................................................................................. 14

修改和重新部署 SupportAssist......................................................................................................................................... 14

章 4: PC 洞察数据...........................................................................................................................15

Insights 仪表板.....................................................................................................................................................................15

特定系统的指标...................................................................................................................................................................15

章 5: 管理您的资产..........................................................................................................................17

管理资产............................................................................................................................................................................... 17

我的资产............................................................................................................................................................................... 17

创建服务请求................................................................................................................................................................. 18

创建派发请求................................................................................................................................................................. 19

查看派发状态................................................................................................................................................................. 19

查看保修......................................................................................................................................................................... 19

下载资产清单数据........................................................................................................................................................20

整理资产和组...................................................................................................................................................................... 20

站点和资产组................................................................................................................................................................ 20

创建资产组..................................................................................................................................................................... 21

在现有组之间移动资产................................................................................................................................................ 21

更新站点或组名称.........................................................................................................................................................21

删除资产组.....................................................................................................................................................................22