Reference Guide

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Table Of Contents

Rev. A02

August 2021

SupportAssist for Business PCs with Windows

OS Data Collected from Connected PCs

Introduction

SupportAssist is a proactive and predictive technology that provides automated technical support for your Dell PCs.

When deployed, SupportAssist monitors each PC and proactively detects both hardware and software issues. Depending on

your service plan, when an issue is detected, SupportAssist automatically opens a support case with technical support and sends

you an email notification.

SupportAssist collects and sends the required information securely to Dell technical support. This data enables Dell to provide

you an enhanced, efficient, and accelerated support experience.

SupportAssist also collects telemetry data proactively from your PCs and provides PC utilization insights based on your service

plan.

PC inventory data

The following table lists the data collected from various components of your PC:

Table 1. PC inventory data

Categories Attributes

System Information System Service Tag

System Model

Motherboard ePPID

BIOS Version

System Type

Processor Information

Processor Speed

Video Controller

Video RAM Bytes

Number of Displays

Operating System

AC Adapter Watts

Logical Drive Info

System RAM (GB)

System Usage & Power Hours on AC power

Hours on DC power

Power Cycles

Introduction 1

Summary of content (11 pages)

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Rev. A02 August 2021 SupportAssist for Business PCs with Windows OS Data Collected from Connected PCs Introduction SupportAssist is a proactive and predictive technology that provides automated technical support for your Dell PCs. When deployed, SupportAssist monitors each PC and proactively detects both hardware and software issues. Depending on your service plan, when an issue is detected, SupportAssist automatically opens a support case with technical support and sends you an email notification.
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Table 3. Routine PC monitoring (continued) Attribute Description Hard drive free space Free space available in the PC hard drive. Memory usage Amount of PC memory used. CPU usage Average CPU utilization. Local date Date and time of the PC. Last Boot Up Date Date and time when the PC was last restarted. Windows Updated Run Date Date and time when Windows was last updated on the PC. BSOD Count 24 hrs Number of blue screen occurrences in the last 24 hours.
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Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2020 - 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.