Users Guide
Table Of Contents
- SupportAssist for Business PCs with Windows OS User's Guide
- Contents
- Introduction
- Getting started with SupportAssist for Business PCs
- Scanning your system hardware
- Optimizing your system
- Getting drivers and downloads
- Troubleshooting common issues
- History overview
- Getting support
- Frequently asked questions
- Resources
When you hover over the PC model or Service Tag displayed in the SupportAssist user interface, the PC image and its details
are displayed. The following table describes the PC details that are displayed:
Table 2. PC details
Field Description
Warranty details The service plan applicable for the PC, its start date, and
expiration date.
Service Tag The unique identifier of the PC. The Service Tag is an
alphanumeric identifier.
Express Service Code The numerical sequence that can be used during automated
phone help, for example, 987-674-723-2.
Memory The amount of RAM installed in the PC, for example, 16 GB.
Processor The type of processor installed in the PC, for example, Intel
Core i5 6200U.
Operating System The operating system installed on the PC, for example,
Microsoft Windows 10 Pro.
Change language setting
About this task
SupportAssist is available in 25 languages. By default, SupportAssist is set to the same language as that of the operating
system. You can change the language according to your preference.
Steps
1. Open SupportAssist.
2. On the top-right corner of the SupportAssist user interface, click the settings icon, and then click Select language.
The languages list is displayed.
3. Select your preferred language.
4. Click Yes to restart SupportAssist in the selected language.
SupportAssist restarts in the selected language and
is displayed next to the selected language.
Notifications
If enabled by your IT administrator, SupportAssist displays notifications about driver updates and software optimization.
Notifications on SupportAssist window
The following table provides a summary of the notifications that are displayed when you open SupportAssist:
Table 3. Notifications on the SupportAssist window
When the notification displays Action
If you have not optimized your system in the last 14 days
● Click Run All to run all the scans and optimizations on
your system.
● Click Remind Me Later to view the notification when you
open the SupportAssist window after 24 hours.
● Click Cancel to hide the notification.
Getting started with SupportAssist for Business PCs 9