Users Guide

Table 1. SupportAssist capabilities for Dell service plans
Capability Description Basic ProSupport ProSupport Plus
and ProSupport
Flex for Client
Update drivers Scan and install driver updates
available for PCs.
Scan hardware Scan PCs for hardware issues.
Clean files Clear temporary, redundant, and
other unwanted files from the PC.
Tune system
performance
Adjust the power settings, registry
files, and memory allocations on
the PCs to fine-tune the system
performance.
Optimize network
connectivity
Optimize network connectivity by
adjusting the settings to have an
efficient and reliable network.
Remove virus and
malware
Isolate, remove, and restore files
that are corrupted by virus and
malware to keep the PC secure.
NOTE: Virus and malware
removal capability is not
available in certain regions, for
example, China.
Automated
issue detection,
notification, and
support request
creation
A notification is sent to the
primary and secondary contacts
after Dell creates a support request
for parts dispatch or technical
support requests. For technical
support requests, a technical
support representative contacts
you proactively to help you resolve
the issue.
Automated software
optimizations
SupportAssist automatically
optimizes the PCs after automated
scans.
Predictive issue
detection and
support request
creation for failure
prevention
A notification is sent to your
primary and secondary contact
about the potential failure of the
part. Dell opens a support request
and contacts you for shipping the
replacement part.
NOTE: You can manually update drivers or run PC optimizations only if the SupportAssist user interface is enabled by the IT
administrator while configuring SupportAssist.
NOTE: Predictive issue detection capability is available only for batteries, hard drives, solid-state drives (SSDs), and fans.
New and enhanced features
● Improved the criteria based on which the Recommended and Optional driver updates applicable for your PC are displayed.
● Access the SupportAssist user interface on the end-user PC through a Remote Desktop Protocol (RDP) connection.
● Bug fixes.
6
Introduction