Users Guide

Chapter 1: Introduction................................................................................................................. 5
Version................................................................................................................................................................................... 5
Key features..........................................................................................................................................................................5
SupportAssist capabilities and Dell service plans........................................................................................................ 5
New and enhanced features............................................................................................................................................. 6
Chapter 2: Getting started with SupportAssist for Business PCs.................................................. 7
SupportAssist user interface.............................................................................................................................................7
Change language setting................................................................................................................................................... 9
Notifications..........................................................................................................................................................................9
Notifications on SupportAssist window................................................................................................................... 9
Notifications on taskbar or Windows Actions Center......................................................................................... 10
Scheduled scans.................................................................................................................................................................10
Chapter 3: Scanning your system hardware.................................................................................. 11
Scan a specific hardware component............................................................................................................................11
Run a quick hardware scan...............................................................................................................................................11
Run a stress test................................................................................................................................................................ 12
Chapter 4: Optimizing your system.............................................................................................. 13
Clean files.............................................................................................................................................................................13
Tune system performance............................................................................................................................................... 13
Optimize network...............................................................................................................................................................14
Remove virus and malware.............................................................................................................................................. 14
Remove potentially unwanted programs................................................................................................................ 14
Run all system scans and optimizations....................................................................................................................... 15
Chapter 5: Getting drivers and downloads................................................................................... 16
Severity categorization of drivers..................................................................................................................................16
Install driver updates......................................................................................................................................................... 16
Uninstall driver updates.................................................................................................................................................... 17
Notifications on Get Drivers and Downloads tile........................................................................................................18
Chapter 6: Troubleshooting common issues................................................................................. 19
Chapter 7: History overview........................................................................................................ 20
Chapter 8: Getting support.......................................................................................................... 21
Start a remote session..................................................................................................................................................... 22
Send files to Dell technical support.............................................................................................................................. 22
Send log files to Dell technical support........................................................................................................................23
Chapter 9: Frequently asked questions........................................................................................24
Contents
Contents 3